1.1 SERVICE CAPABILITIES
Each GTO Member company must have the ability to provide a normal range of air, sea, land and related international logistics services as expected or experienced within the industry.
1.2 GTO MEMBER TO MEMBER CO-OPERATION
Each GTO Member company shall make every effort to enter into successful co-operation with other GTO Member companies whenever and wherever possible.
1.3 GTO MEMBER STAFFING – EXPERIENCE & LANGUAGE REQUIREMENT
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Each GTO Member company must have and maintain staff experienced in international logistics.
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Each GTO Member company must have a minimum of one member of staff with the ability to speak and write in the English language.
1.4 GTO MEMBER EMAIL CAPABILITIES
Each GTO Member company must have Internet email abilities.
1.5 GTO MEMBER FINANCIAL STABILITY
Each GTO Member company shall have the full responsibility of being and remaining financially sound to allow co-operation with other members of GTO as well as participate in any membership vendor programs of the GTO Network and timely meet financial obligations to GTO Headquarters.
1.6 PROFESSIONAL PERFORMANCE OF SERVICES
Each GTO Member company shall have the full responsibility of performing and otherwise acting in an ethical and professional manner in all matters involving co-operation with other members of GTO, GTO membership program vendors and / or GTO Headquarters.
1.7 TIMELY PAYMENT OF FINANCIAL OBLIGATIONS
Each GTO Member company shall have the full responsibility, at all times, of timely payment of financial obligations to other members of GTO, GTO membership program vendors and / or GTO Headquarters, in accordance with the terms and conditions of payment as may be agreed upon.
1.8 TIMELY RESPONSES TO INQUIRIES & REQUESTS
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Each GTO Member company shall have the responsibility to timely respond to all inquiries from other GTO Members and / or GTO Headquarters. The preferred span of time is 24 hours during weekdays. If a GTO Member company receiving a request is unable to provide requested information immediately, the GTO Member company receiving the request shall provide an acknowledgement of the initial request with an estimate of time needed to respond to the inquiry.
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If a GTO Member company receiving the request is unable to provide the requested information for any reason, the GTO Member company initiating the request shall be timely informed.
1.9 ATTENDING ANNUAL GTO WORLD CONFERENCES
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Each GTO Member company shall extend every effort to attend Annual GTO World Conferences unless circumstances prevent participation. GTO Member companies shall be required to attend at least one (1) Annual GTO World Conference within a three (3) year period unless exempted for any reason by the GTO Board of Directors.
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Any exemption from this membership rule for any GTO Member company must be approved by the GTO Board of Directors.
1.10 SHARING SALES LEADS – GTO MEMBER TO MEMBER
Each GTO Member company shall extend every effort to provide bona fide sales leads to other GTO Member companies whenever possible.
1.11 HONEST QUOTE PRACTICES – MEMBER TO MEMBER
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GTO Member companies receiving quote requests shall prepare and issue such quotes based upon actual net rates obtained from vendors.
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Member to member quotes should include a provision addressing any profit share(s) as may be desired and the matter should be addressed as a part of the quote.
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Further (and this is very important), payment terms of the member issuing the quote should be included in the quote. Such payment terms should be acknowledged by the GTO member receiving the quote. Including this step helps to eliminate misunderstandings on payment terms if the business becomes active.
1.12 REFRAINING FROM BACK SELLING
Each GTO Member company shall respect the customer bases of other GTO Member companies and shall refrain from back selling.
1.13 USE OF THE GTO NAME AND LOGO
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Each GTO Member company shall be authorized and encouraged to display the name of GTO (Global Transport Organization, The GTO Network and / or The GTO Family) within GTO Member company websites and sales materials.
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Each GTO Member company shall be authorized to display the GTO logo but must refrain from any modification of the GTO logo with regard to design, structure, typestyle and / or colors.
1.14 PROHIBITION AGAINST ENDORSEMENT OF OUTSIDE PARTIES
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Each GTO Member company shall refrain from utilizing membership in GTO to endorse or otherwise become involved in any and all political groups, religious groups, ethnic groups and / or any particular governmental philosophies or polices of any given country.
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Global Transport Organization (GTO) is a non-political and non-religious organization in all regards.
1.15 PROTECTING GTO INFORMATION FROM NON-GTO PARTIES
Each GTO Member company shall refrain from publicly or privately sharing with non-GTO companies or individuals, any data, communications and / or any information originating from GTO Headquarters, without the expressed written consent of GTO Headquarters.
1.16 PROHIBITION AGAINST SHARING GTO PASSWORDS
Each GTO Member company shall refrain from sharing any password to any GTO website with non-GTO companies or individuals. The sharing of passwords to any GTO website to such parties shall be grounds for termination of the GTO membership of the offending GTO Member company by the GTO Board of Directors.
1.17 GTO MEMBER “IN-HOUSE" SERVICES
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If a GTO Member company fully agrees to perform and / or provide a specific service or range of “in-house“ services to another GTO Member company, and if such GTO Member company fails to professionally perform or provide such “in-house“ service(s) with a resulting monetary loss to another GTO Member company, the GTO Member company failing to perform or provide such service(s) shall bear the responsibility of the cost(s) for such a service failure.
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This provision shall pertain only to “in-house“ services of a GTO Member company and not a service failure of a third party vendor (such as air, sea, land carriers, etc.).
1.18 UPDATING GTO MEMBER CONTACT INFORMATION
Each GTO Member company shall have the full responsibility of ensuring all contact information in the GTO database is current at all times. That shall include but not be limited to photos (optional), addresses, telephone numbers, fax numbers (if applicable), email addresses, websites, names, titles and email addresses of contacts, bank details, service capabilities and / or any other data designed to allow immediate contact with the GTO Member company.
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REFRAINING FROM ISSUING “SPAM“ EMAILS
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While contact by any GTO Member company with other GTO Member companies is endorsed and encouraged to promote co-operation between members of the GTO Network, GTO Member companies shall refrain from issuing large volumes of “spam emails“ to fellow members of the GTO Network.
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Further, GTO member companies that may assemble an email list of GTO Member companies for the purpose of introducing their company and services is prohibited from selling or otherwise sharing such a list with third parties. The sharing of any such email list of GTO Member companies with non-GTO third parties shall be grounds for termination of membership in GTO.
1.19 REFRAINING FROM ISSUING “SPAM“ EMAILS
Each GTO member company is fully responsible for paying origin bank wire transfer costs when issuing payment to other GTO Member companies and / or to GTO Headquarters. GTO Member companies and GTO Headquarters receiving payment via wire transfers should not be required to absorb such origin bank wire transfer costs.
1.20 ORIGIN BANK COSTS FOR WIRE TRANSFERS
A huge amount of “spam“ and other unsolicited email is being received by most or many GTO Member companies throughout the world. As result, there has at times been a challenge for many GTO Member companies to identify or recognize legitimate enquiries from other members of the GTO Network.
Therefore, it is extremely important for GTO Member companies to include the “GTO“ in the subject line of email messages to other GTO Member companies. AS AN EXAMPLE ONLY, a GTO Member company located in New York, USA, would send a quote request to another GTO Member company and would insert in the subject line of the email the following information, “GTO Houston Quote Request“. The nature of the email may extend to other matters beyond quote. Taking this small step in preparing an email to another GTO Member company would significantly improve communications throughout the GTO Network. Fortunately, a growing number of GTO Member companies are already following this practice but GTO HQ Headquarters is urging all GTO Member companies to follow this practice to improve communications throughout the GTO Network on a global basis.